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Privacy Policy
 

Last Updated: June 11, 2025

At Back2Shine Auto Detailz ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.back2shineautodetailz.ca), book our services, or interact with us. By using our services, you consent to the practices described in this policy.
 

1. Information We Collect
 

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address when you book a service, request a quote, or contact us.

  • Vehicle Information: Details about your vehicle, such as make, model, and condition, provided during booking or service inquiries.

  • Payment Information: Payment details, such as credit card information, processed through secure third-party payment processors. We do not store payment information directly.

  • Website Usage Data: Information collected automatically, including IP address, browser type, device information, and pages visited, using cookies or similar technologies.

  • Communications: Records of your correspondence with us, such as emails or messages sent through our website.

     

2. How We Use Your Information
 

We use your personal information to:

  • Provide and manage our auto detailing services, including booking appointments and processing payments.

  • Respond to your inquiries, provide quotes, and offer customer support.

  • Improve our website and services by analyzing usage data.

  • Send promotional offers, newsletters, or updates (with your consent, where required).

  • Comply with legal obligations or protect our legal rights.


3. How We Share Your Information
 

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors, such as payment processors or website hosting services, who assist in delivering our services. These providers are contractually obligated to protect your information.

  • Legal Authorities: If required by law or to protect our rights, safety, or property, or that of others.

     

4. Cookies and Tracking Technologies
 

Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

 

5. Data Security
 

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

 

6. Your Rights
 

Under Canadian privacy laws, including PIPEDA, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for the use of your information (where applicable), though this may limit our ability to provide services.

  • Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us at the details provided below.
 

7. Third-Party Links
 

Our website may contain links to third-party websites, such as payment processors. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

 

8. Retention of Information
 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, booking and payment records may be kept for accounting and tax purposes.

 

9. Updates to This Policy
 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

 

10. Contact Us
 

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Back2Shine Auto Detailz
Email: back2shineautodetailz@gmail.com
Phone: +1 (289) 885-7897
Address: 550 Rennie St #11, Hamilton, ON L8H 3P5

Back2Shine Auto Detailz - Bringing Hamilton's Cars Back2Shine, One Detail at a Time.

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